Last updated: 1 December 2025
These Terms & Conditions (“Terms”) govern your access to and use of lordfragrance.co.uk (the “Website”) and your purchase of any products from us. By accessing the Website or placing an order, you confirm that you have read, understood and agree to be bound by these Terms.
If you do not agree, you must not use our Website.
This TERMS & CONDITIONS applies to the Lord Fragrance website, owned and operated by VirtuVend Digital Assets Ltd company number 15803742 (“we”, “us”, “our”).
Contact details:
2.1 You may use our Website only for lawful purposes.
2.2 We may suspend or restrict access to the Website for maintenance, security or operational reasons without prior notice.
2.3 We do not guarantee uninterrupted availability, freedom from errors or uninterrupted functionality.
3.1 All products displayed on the Website are subject to availability.
3.2 Images are for illustrative purposes only; packaging and appearance may vary.
3.3 We supply authentic, original branded products only. We do not sell copies or “inspired-by” fragrances.
3.4 Product descriptions are accurate to the best of our knowledge.
4.1 All prices are displayed in British Pounds (GBP) and include VAT unless stated otherwise.
4.2 Delivery charges are shown during checkout.
4.3 We reserve the right to amend prices at any time; such changes will not affect accepted orders.
4.4 Payment must be made at the time of ordering using approved payment methods.
4.5 By submitting payment, you confirm that all provided information is correct and that you are authorised to use the payment method.
5.1 Your order is an offer to purchase products from us.
5.2 An order acknowledgement email does not signify acceptance.
5.3 A binding contract is formed only when we send a Dispatch Confirmation.
5.4 We may decline or cancel orders for reasons including:
If payment has been taken, a refund will be issued.
6.1 Delivery is available within the United Kingdom.
6.2 Estimated delivery times are guidelines, not guarantees.
6.3 Risk passes to you upon delivery; ownership passes once full payment is received.
6.4 You are responsible for providing a correct and complete delivery address.
7.1 Legal Rights
Your statutory rights under UK consumer law apply.
7.2 Change-of-Mind Returns
Allowed within 14 days, provided that:
Opened fragrances cannot be returned for hygiene reasons.
7.3 Faulty or Incorrect Products
If you receive a damaged or incorrect item, contact us promptly with order details and photos. We will repair, replace or refund as appropriate.
7.4 Refund Processing
Refunds are issued once returned items are inspected. Delivery charges may be refunded only in line with statutory rights.
7.5 Return address
UNIT 11, Stratus Business Park
Brundell Drive
Brinklow , Milton Keynes
MK10 0DE
UK
8.1 Promotions are subject to separate terms.
8.2 Codes may not be combined unless explicitly stated.
8.3 We may modify or withdraw promotions at any time.
You are responsible for maintaining the confidentiality of your login details and for all activity under your account.
By submitting reviews or other content, you grant us a royalty-free, worldwide licence to use such content for marketing, website display, and promotional purposes.
Content must not violate intellectual property rights or contain unlawful, misleading or harmful material.
11.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any matter that cannot be excluded by law.
11.2 To the fullest extent permitted by law, we exclude liability for:
11.3 Our total liability for any claim shall not exceed the amount paid for the relevant order.
All content on the Website is owned by or licensed to us.
You may not reproduce, distribute or use any material for commercial purposes without written consent.
We are not responsible for content or policies of external websites linked from our Website.
We are not liable for delays or failure to perform obligations caused by events beyond our reasonable control.
We may update these Terms at any time. The updated version will be published on this page and becomes effective upon posting.
These Terms are governed by the laws of England and Wales.
Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
