Refund and Return Policy (UK)

Refund and Return Policy

Last updated: 1 December 2025

1. Returns Window

You may request a return within 30 days of delivery for eligible items, including where you have changed your mind, provided the item is returned unused, in “as new” condition, and with original packaging and labels.

2. Non-Returnable Items

Certain products may be excluded from returns for hygiene and safety reasons (for example, items that are unsuitable to return on sanitary grounds).

3. How to Request a Return

To start a return, contact us at [email protected] with:

• Your order number
• The item(s) you wish to return
• The reason for return (where applicable)

We will provide return instructions and, where required, a returns authorisation.

4. Cancellations

If you need to cancel an order, please contact us as soon as possible. If an order cannot be cancelled once it has entered fulfilment, you will need to follow the returns process after delivery.

5. Refunds

Once your return is received and inspected, we will process your refund to the original payment method. Refund timing may vary depending on your bank or payment provider.

6. Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, or incorrect, please contact us and we will arrange an appropriate resolution (such as a replacement or refund), in line with your statutory rights.

7. Your Statutory Rights

Nothing in this policy affects your legal rights under UK consumer law.